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At Fox, we field thousands of questions each year from people of all walks of life. While we encourage anyone to reach out to us at 419-478-1638 for specific answers tailored to their specific needs, we are happy to share answers to our most commonly asked questions.
It can be if you aren’t adequately informed and prepared prior to scheduling any services.
Moving companies can charge in a variety of ways at their discretion. Some companies charge by the item, some by weight, others by the hour or by distance, and even by a combination of some or all of those things and others.
Fox charges are based off the crew size and number of trucks needed to safely move your belongings to the new home. Typically all homes 2 bedrooms and under we send out a 2 man professional moving crew. For homes that are larger we have crew sizes of 3, 4, 5 and up to 8 men.
There are two very important things to remember when developing your move budget.
Knowing upfront about a mover’s billing practices and procedures as well as what forms of payment they accept and when they expect payment largely vary across different companies. Some require a deposit or payment in full before your items are delivered. Others only accept cash and some only accept certain credit cards. Having this information up front helps determine what type of company you are dealing with and what to expect on move day.
Fox offers a variety of options that let you tailor your services to your specific budget. Generally speaking, the more stuff you have to move, the more expensive it is but other things like distance, time of year, and your unique circumstances all play a part in the cost.
We are happy to play our role in your move and offer services that range from simply unloading items out of your vehicle through white glove packing and delivery services. Regardless of where we fit into the process, our commitment to our customers is to be transparent and accommodating with our services and billing procedures.
Here is a highlight of important Fox billing policies:
We have a few different pricing models based on the type of move. Generally, we charge hourly per move. We do not bill for lunches, breaks or any time not directly associated with your move.
Every move is different; for a more detailed estimation of your moving costs, call us to get a quote over the phone or schedule a time for an estimator to look at your home or business.
We charge hourly for local moving based on the number of movers and trucks that you need. Our billable time is round-trip from the time we leave our facility until we return. There are no additional charges based on the destination, fuel, trucks, or other standard equipment. Local moves are any moves within 50 miles of your starting destination.
Any move farther than 50 miles from your original destination is a long distance move. These can be across the state, or across the country. Fox Relocation Service charges hourly for long distance moves based on the crew size and number of trucks required for your size move.
Depending on how far your move is, we also carry a fuel charge and overnight fee. Fuel charges are assessed per mile and can be estimated prior to the move using GPS routing. Overnight fees are also estimated in advance if we need to provide out-of-town food and lodging for the moving crew.
We love moving specialty items like pianos, safes, antiques, gym equipment, arcade games, and even saunas. Make sure to inform the estimator of these items during your consultation so that we can ensure the proper staff and equipment is allocated to your job.
Fox Relocation Service sells packing materials such as boxes, tape and packing paper. These are billed based on what you actually use. We also provide wardrobe boxes, which can be used and returned on moving day. If you would like wardrobe boxes prior to your move, we require a fully refundable deposit at the time of pickup or delivery.
Special equipment needed for your move, such as car dollies and trailers, incur additional charges. Call us to discuss what you need and we can give you a more specific quote.
Fox Relocation Service strives to be as up-front about our fees as possible. If the circumstances of your move change and you need additional equipment or personnel, we’ll always consult you first. You will never be charged for something without your knowledge and permission.
We’re also required by law to publish an intrastate tariff, which is on file at our offices and available by request.
Payment is due in full upon completion of our work. We accept cash, credit cards, debit cards, paypal, official bank checks and bitcoin. We do charge a one hour deposit for local moves. The deposit required for long distance moves is 25% of the total flat rate cost.
If you feel like we did an exceptional job, we encourage you to show your gratitude with a tip. You can tip your movers directly in cash or can add a tip to your total if paying with a check or credit card.
We take moving laws and regulations very seriously and comply with all licensing requirements. Fox Relocation Service is fully licensed and insured to operate interstate and intrastate household goods moves for residential and commercial customers. Our insurance does not require us to be bonded.
We provide works compensation and unemployment benefits to all our workers.
Any further questions or requests for information regarding the status of our licensing and insurance can be directed to foxrelocationservice@gmail.com.
Absolutely! All of our crews bring heavy duty canvas runners and special door jamb pads to your move. If you would like us to bring additional protective materials, just let us know.
We do our best to avoid damages while your items are in our care. All moving companies are legally required to allow customers to choose how they would like to be reimbursed in the case of accidental damages, often referred to as cargo coverage.
We offer LLC Limited Liability Coverage which is .60 cents per pound for any damaged or lost items. That insurance is included in the hourly rate. Our premium FVR Full Value Replacement Insurance is an extra charge of 2% your declared value on any items listed. For example coverage of $20,000.00 is an extra $400.00 for purchase.
You must purchase FVR insurance before the moving job has started.
You may or may not need to empty furniture drawers, depending on the type of furniture.
Due to liability regulations with insurance companies, we cannot disconnect or reconnect gas, electric or water lines from any appliances. Please disconnect utility lines from your appliances before we arrive.
We are happy to move your appliances, but cannot remove any items hanging or mounted on the walls, such as TVs and speakers. Please remove all electronics from the walls and unplug them before we arrive.
We recommend scheduling movers as far in advance as you can. In the summer, our schedule typically fills up 2 – 4 weeks in advance. In the winter, our schedule typically fills up 1 – 2 weeks in advance. Fridays and Saturdays usually fill up first.
If you have a last-minute move, we may still be able to accommodate you. Call us to see if we have availability that meets your needs.
We are prepared and equipped to move you any time of year. Although there is never a perfect time to move, spring and fall moving — depending on your location — may bring a reprieve from extreme weather conditions.
Weather can be unpredictable at times, but we don’t let that stop us from getting your job done! Most of the weather in the area is easy enough to work through without safety or damage concerns.
During hard rain, we might take a break until the storm passes. You will not be billed for any breaks our crew takes. If there is heavy snow or ice, we sometimes delay morning start times to allow plow trucks to clear the roads or ice to melt.
If you prefer to change your move date due to weather, simply give us a call and we can work to find an alternate date that may work better for you.
No, you don’t need to be present for our guys to move you. Before we begin moving, however, we do need to review our contract and reimbursement options with someone and get signatures on the contract to begin work. Please coordinate with us up front or have a friend or family member present if you cannot be present for your move.
We are happy to accommodate morning and afternoon moving. Our morning appointments are a standard 7:30am-9:30am arrival window. We do provide a courtesy call when we are en route to your home. We also provide afternoon appointments with an arrival window of 12:00PM-3:00PM. And we can provide same day appointments dependent on our availability.
Fox Relocation Service is happy to help people with in-home moves. Often, that’s single items such as refrigerators, washers and dryers, pianos and bedroom sets.
You can contact us at any time to schedule a free consultation. From there, our estimators will talk with you on the phone or visit you in-person to assess the size of your move and write you a free, no-obligation quote.
Fox provides free estimates both in-home and over the phone, but the cost for moving services depends on:
The short answer is, “The sooner, the better” if you want to ensure that you can move on your preferred date. We are very flexible with moving dates once an appointment is made, but if you anticipate being up against tight deadlines because of moving in or out, closing dates, reporting to a new job, or anticipating a birth or any other life event, it is better to call us as soon as you think you will need a professional mover. We will never charge you to change or cancel a move, so best to schedule early. Scheduling 4-6 weeks ahead of time is always appreciated, but we can often accommodate those needing a move in up to two weeks.
In the summer, our schedule typically fills up 2 – 4 weeks in advance. In the winter, our schedule typically fills up 1 – 2 weeks in advance. Fridays and Saturdays usually fill up first.
If you have a last-minute move, we may still be able to accommodate you. Call us at 567-200-5025 to see if we have availability that meets your needs.
We use an array of methods to ensure that all of our customers items are safe during the move, including those methods that double as a protection for the health and safety of our movers. Those methods include using:
While we are happy to move any items that we are legally allowed to, we always insist that our customers be responsible for their own:
A Bill of Lading is the contract between you and the moving company that outlines the terms of the move, including cost, dates, where the items originated from and where they are going.
Plan ahead. Determine whether or not you can pack items yourself and whether you actually want to transport everything to your new home. Moving can be a good time to get rid of items that are simply taking up space in your house and selling unwanted items may end up making you extra money.